SHIPPING POLICY

At Bonnie’s Bags, we place great importance on clear, transparent, and reliable delivery.

This Shipping Policy explains our delivery area, processing times, estimated shipping times, shipping charges, tracking procedures, and what to do if a delivery problem occurs.

1. DELIVERY AREA

We currently deliver exclusively to addresses within the United States and Canada.

Orders placed for delivery outside our supported delivery area cannot be processed and may be cancelled and refunded.

We do not currently offer delivery outside the United States and Canada.

2. DELIVERY ADDRESS

Your order will be shipped to the delivery address provided during checkout.

Please ensure that all delivery information is complete and accurate, including:

Full name;
Street address;
Apartment, suite, or unit number, where applicable;
City;
State or province;
ZIP or postal code;
Email address; and
Telephone number.

Incorrect or incomplete information may result in delays, failed delivery, additional charges, or the package being returned.

Bonnie’s Bags is not responsible for delays caused by incorrect information supplied by the customer.

3. ORDER PROCESSING TIME

Orders are normally processed within:

1–6 business days

Because our bags are handmade and each order is carefully prepared, processing may take a little longer than with mass-produced items.

Processing normally takes place Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will begin processing on the next business day.

During periods of exceptional demand, order volumes may be significantly higher than usual. Processing may occasionally take slightly longer.

We appreciate your patience while our team carefully prepares your order.

4. SHIPPING TIME

Once your order has been processed and dispatched, the estimated shipping time is:

6–10 business days

Delivery times may vary depending on your state or province, ZIP or postal code, local carrier, and accessibility of the delivery address.

Remote, rural, or difficult-to-access locations may require additional delivery time.

Shipping delays may also occur because of:

Seasonal demand;
Carrier or transportation capacity;
Customs processing;
Severe weather;
Public holidays;
High order volume;
Local delivery disruptions;
Incorrect address information; or
Circumstances outside our reasonable control.

These shipping times are estimates and are not guaranteed delivery dates.

5. TOTAL ESTIMATED DELIVERY TIME

The total estimated delivery time includes both order processing and shipping:

Processing time: 1–6 business days
Shipping time: 6–10 business days
Estimated total: approximately 7–16 business days from the date of purchase

United States and Canada

Processing: 1–6 business days
Shipping: 6–10 business days
Estimated total: 7–16 business days

These timeframes are estimates and are not guaranteed delivery dates.

Customs processing, carrier delays, weather conditions, remote delivery locations, high order volumes, and other circumstances outside our reasonable control may affect the final delivery date.

6. SHIPPING COSTS

Shipping charges are separate from the product price and may vary according to factors such as:

The number of bags ordered;
The delivery destination;
The weight or size of the order; and
The available shipping method.

The applicable shipping charge will be clearly displayed during checkout before you complete payment.

By completing your purchase, you confirm that you have reviewed and accepted the displayed product price, shipping charge, and final order total.

7. CUSTOMS, DUTIES, AND TAXES

Products may be shipped to customers in the United States and Canada by international fulfillment partners.

Orders entering the United States or Canada may be subject to customs processing, import duties, taxes, brokerage fees, handling fees, or similar charges imposed by government authorities or delivery carriers.

Unless expressly stated as included during checkout, any such charges are not collected by Bonnie’s Bags and remain the responsibility of the customer.

Customs processing may occasionally affect delivery times.

8. PAYMENT SECURITY

Payments are processed securely through the payment services made available during checkout.

Available payment methods will be displayed before you complete your purchase.

Payment information is transmitted using secure encrypted connections where applicable.

Bonnie’s Bags does not directly store complete payment card details on its own servers.

9. SHIPMENT TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can track your order at any time through our tracking page:

https://bonnies-bags.com/apps/parcelpanel

Tracking information may take several days to appear or update after the parcel has left the fulfillment center.

Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving.

10. MULTIPLE PACKAGES

Orders containing multiple products may occasionally be divided into separate packages.

This may occur when products are prepared by different fulfillment partners or shipped from different facilities.

Separate packages may:

Have different tracking numbers;
Arrive on different dates; and
Receive separate shipping notifications.

You will not be charged additional shipping fees after checkout solely because an order is divided into multiple packages.

11. CHANGING OR CORRECTING AN ADDRESS

We may be able to update the address before the order is processed or dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Any additional costs resulting from an incorrect address, redirection request, returned parcel, or second delivery attempt may be the customer’s responsibility, where permitted by applicable law.

12. FAILED DELIVERY OR INCORRECT ADDRESS

If delivery cannot be completed because of an incorrect or incomplete address, unavailable recipient, refused delivery, or another customer-related issue:

The carrier may make another delivery attempt;
The package may be held at a local collection point;
The package may be returned to the sender or fulfillment partner; or
Additional delivery charges may apply.

Contact us if your parcel is returned or cannot be delivered. We will review the available tracking information and help determine an appropriate solution.

Redelivery may be subject to an additional shipping charge where the failed delivery was caused by incorrect information supplied by the customer.

13. DELIVERY CONFIRMATION

A delivery is normally considered completed when the carrier’s tracking system marks the package as delivered to the address provided during checkout.

If tracking shows that your package has been delivered but you cannot find it, please:

Check around the delivery location;
Ask members of your household;
Check with neighbors;
Check your building reception or mailroom;
Look for a delivery notice; and
Contact the local carrier.

Contact Bonnie’s Bags if the parcel is still missing after completing these checks. We will assist you in reviewing the tracking information and contacting the delivery provider where appropriate.

A carrier’s delivery confirmation does not remove any mandatory consumer rights available under applicable law.

14. DELAYED PACKAGES

A parcel may occasionally take longer than the estimated delivery timeframe.

Before contacting us, please check your tracking page for the latest available update:

https://bonnies-bags.com/apps/parcelpanel

If your order has not arrived after the estimated delivery period, contact us with:

Your full name;
Order number;
Email address used for the purchase; and
Delivery address.

We will review the available shipment information and help investigate the delay.

15. LOST PACKAGES

If tracking information suggests that a package may be lost, contact us at:

info@bonnies-bags.com

We may need to open an investigation with the carrier or fulfillment partner before confirming the appropriate resolution.

Depending on the outcome of the investigation and applicable consumer protection law, the resolution may include:

Continued delivery assistance;
Replacement;
Store credit; or
Refund.

16. DAMAGED PACKAGES OR PRODUCTS

Please provide:

Your order number;
A description of the problem;
Clear photographs of the damaged product;
Photographs of the external packaging; and
Photographs of the shipping label.

Do not discard the packaging until we have reviewed your request, as it may be required for a carrier investigation.

Damage claims are handled in accordance with our Return & Refund Policy and applicable consumer protection law.

17. CANCELLATIONS

Orders may only be cancelled before they have entered processing or been dispatched.

Because orders may begin processing shortly after purchase, cancellation requests cannot always be completed.

Send your cancellation request as soon as possible to:

info@bonnies-bags.com

Submitting a cancellation request does not guarantee that the order can be stopped.

Nothing in this section limits any mandatory cancellation rights available under applicable law.

18. RETURNS AND REFUNDS

Information about returns, refunds, damaged items, incorrect products, and cancellations is available in our Return & Refund Policy:

https://bonnies-bags.com/pages/refund-return-policy

Nothing in this Shipping Policy limits any mandatory rights or remedies available under applicable consumer protection law.

19. CONTACT INFORMATION

For questions about processing, delivery, tracking, or another shipping matter, please contact us:

Shop Name:
Bonnie’s Bags

Email:
info@bonnies-bags.com

Phone:
+1 (757) 817-2681 (USA)
+1 (902) 866-7507 (Canada)

Contact Form:
https://bonnies-bags.com/pages/contact

Tracking Page:
https://bonnies-bags.com/apps/parcelpanel

Customer Service Hours:

Monday–Friday: 11 AM–7 PM
Saturday: 11 AM–7 PM
Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.

Currency