Privacy policy

PRIVACY POLICY

Last updated: August 31, 2026

We appreciate your interest in Bonnie’s Bags. Protecting your personal information is important to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, create an account, or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. ORGANIZATION RESPONSIBLE FOR PERSONAL INFORMATION

The organization responsible for the personal information processed through this website is:

Shop Name:
Bonnie’s Bags

Privacy Contact:
Privacy Officer, Bonnie’s Bags

Email:
info@bonnies-bags.com

Phone:
+1 (757) 817-2681 (USA)
+1 (902) 866-7507 (Canada)

Contact Form:
https://bonnies-bags.com/pages/contact

Bonnie’s Bags operates as an online store serving customers in the United States and Canada.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our website.

We may collect the following categories of information:

Your name;
Billing address;
Delivery address;
Email address;
Telephone number;
Account information;
Order and transaction details;
Products viewed or added to your cart;
Communications sent to customer service;
Marketing preferences;
IP address;
Browser and device information;
Website activity and interaction data;
Referring website or URL; and
Cookie and analytics information.

We collect personal information directly from you, automatically through the website, and from service providers involved in processing orders and operating our store.

3. WEBSITE ACCESS DATA AND HOSTING

When you visit our website, certain technical information may be collected automatically by your browser, our website, Shopify, or our service providers.

This information may include:

Pages visited;
Date and time of access;
Amount of data transferred;
Referring URL;
Browser type and version;
Device type;
Operating system;
IP address;
Approximate location derived from your IP address; and
Website interaction information.

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to display products, process orders, manage customers, and operate our online store.

Shopify and its service providers may process personal information in accordance with their own privacy practices.

Further information about Shopify’s privacy practices is available at:

https://www.shopify.com/legal/privacy

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

To operate and maintain our website;
To display products and website content;
To create and manage customer accounts;
To process orders and payments;
To confirm purchases;
To prepare, fulfill, and deliver orders;
To provide order and delivery updates;
To respond to questions and customer service requests;
To process returns, refunds, cancellations, or complaints;
To detect and prevent fraud or unauthorized transactions;
To improve our website, products, and customer experience;
To understand website traffic and customer interactions;
To send marketing communications where permitted;
To comply with legal, regulatory, accounting, or tax obligations;
To enforce our policies and Terms and Conditions; and
To protect our customers, business, website, and legal rights.

We limit the collection and use of personal information to purposes that are reasonably connected to operating our business and providing our services.

5. COOKIES AND CONSENT MANAGEMENT

Our website uses cookies and similar technologies to operate essential website functions, remember customer preferences, understand website activity, and support advertising or marketing where permitted.

Essential Cookies

These cookies are required for functions such as:

Shopping cart operation;
Checkout;
Account login;
Payment security;
Fraud prevention; and
Website navigation.

Essential cookies cannot normally be disabled through our consent settings because the website may not function correctly without them.

Functional Cookies

These cookies help remember customer selections, language settings, regional preferences, and other website choices.

Analytics Cookies

These cookies help us understand how visitors use the website, including page views, website traffic, and interactions with products or pages.

Marketing Cookies

These cookies may be used to measure advertising performance, deliver relevant advertisements, and understand whether customers interact with our advertising.

Where required by applicable law, non-essential cookies and similar technologies will only be activated after any required consent has been obtained.

You can manage your cookie preferences through our cookie banner or your browser settings.

Disabling cookies may affect the availability or functionality of certain website features.

6. CONTACT FORMS AND CUSTOMER SERVICE

When you contact us through email, telephone, our contact form, or another customer service channel, we may process information such as:

Your name;
Email address;
Telephone number;
Order number;
Message content;
Photographs or documents you submit; and
Information required to investigate and respond to your request.

We use this information to respond to your inquiry, provide support, resolve issues, and maintain records of customer service communications.

Customer service information will be retained only for as long as reasonably necessary or as required by applicable law.

7. CUSTOMER ACCOUNTS AND ORDERS

When you create a customer account or place an order, we may collect and process:

Your name;
Billing address;
Delivery address;
Email address;
Telephone number;
Account login information;
Products ordered;
Order value;
Shipping method;
Payment status;
Order history; and
Information connected to returns or refunds.

We use this information to process your order, provide customer service, fulfill contractual obligations, prevent fraud, and comply with applicable record-keeping requirements.

You are responsible for ensuring that the information submitted during checkout is accurate and complete.

8. PAYMENT PROCESSING

Payments may be processed through third-party payment providers made available at checkout.

To process a payment, information may be transmitted to payment processors, card networks, banks, fraud-prevention providers, or other financial service providers.

This information may include:

Your name;
Billing address;
Email address;
Payment method;
Payment details;
Transaction value;
Order information; and
Device or fraud-prevention information.

Bonnie’s Bags does not directly store complete credit card numbers on its own servers.

Payment providers process payment information according to their own terms and privacy policies.

9. SHIPPING AND ORDER FULFILLMENT

To prepare and deliver your order, we may share necessary personal information with fulfillment providers, warehouses, suppliers, shipping companies, customs authorities, and delivery partners.

The information shared may include:

Your name;
Delivery address;
Telephone number;
Email address;
Products ordered;
Order number; and
Delivery instructions.

We only provide information that is reasonably necessary to prepare, ship, track, and deliver the order or resolve delivery issues.

Products may be fulfilled and shipped by international fulfillment partners.

10. ANALYTICS AND ADVERTISING

We may use Shopify Analytics and other analytics services to understand how visitors use our website and to improve website performance.

Analytics information may include:

Page views;
Products viewed;
Referring websites;
Device information;
Approximate location;
Website interactions;
Cart activity; and
Purchase activity.

Where enabled, we may also use advertising and measurement technologies provided by companies such as Meta or Google.

These technologies may use cookies, pixels, device identifiers, or similar tools to measure advertising performance and display more relevant advertisements.

Where consent or another choice mechanism is required by applicable law, these non-essential technologies will be managed accordingly.

You may withdraw or change your cookie preferences through the cookie settings available on our website.

11. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your email address or telephone number to send:

Product information;
Promotional offers;
Store updates;
Abandoned cart reminders;
Back-in-stock notifications; and
Other marketing communications.

Marketing communications will only be sent where permitted by applicable law and where any required consent has been obtained.

Every marketing email will include an unsubscribe option.

You may unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link in the email;
Updating your communication preferences; or
Contacting us at info@bonnies-bags.com.

If we send marketing text messages, you may opt out using the instructions provided in the message, including by replying STOP where applicable.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications concerning your orders, payments, deliveries, refunds, or customer service requests.

Marketing communications are sent in accordance with applicable U.S. and Canadian laws, including the CAN-SPAM Act in the United States and Canada’s Anti-Spam Legislation (CASL), where applicable.

12. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers where reasonably necessary to operate our store and provide our services.

These service providers may include:

Shopify;
Payment processors;
Banks and card networks;
Fraud-prevention providers;
Suppliers and fulfillment partners;
Shipping and delivery companies;
Customer service providers;
Email and marketing platforms;
Analytics providers;
Advertising platforms;
Website and technology providers;
Accountants, insurers, legal advisers, or professional consultants; and
Government, regulatory, customs, or law-enforcement authorities where legally required.

Service providers are permitted to process personal information only for relevant business purposes or according to their own lawful privacy responsibilities.

We may also disclose information where necessary to:

Comply with applicable law;
Respond to a valid legal request;
Prevent fraud or security incidents;
Protect our customers or business;
Enforce our agreements; or
Complete a merger, sale, restructuring, or transfer of business assets.

13. INTERNATIONAL PROCESSING AND TRANSFERS

Bonnie’s Bags uses Shopify and other international service providers.

As a result, personal information may be stored or processed outside your state, province, territory, or country of residence, including in countries where Shopify, payment providers, technology providers, shipping partners, or fulfillment partners operate.

When personal information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with applicable law.

We take reasonable measures to work with service providers that maintain appropriate safeguards for personal information.

14. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

Complete the purpose for which it was collected;
Process and document orders;
Provide customer service;
Handle returns, refunds, or disputes;
Prevent fraud;
Maintain required accounting or transaction records;
Comply with legal obligations; and
Establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, destroy, or anonymize it, subject to applicable legal and technical limitations.

15. SECURITY OF PERSONAL INFORMATION

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access;
Loss;
Theft;
Misuse;
Unauthorized disclosure;
Copying;
Modification; and
Destruction.

These measures may include access controls, secure connections, payment encryption, account security, and the security systems provided by Shopify and our service providers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and passwords confidential.

16. YOUR PRIVACY RIGHTS

Depending on your state, province, or territory of residence and the privacy laws applicable to Bonnie’s Bags, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to or information about personal information we hold about you;
Request correction of inaccurate personal information;
Request deletion of personal information, subject to applicable exceptions;
Request information regarding how personal information is used or disclosed;
Opt out of certain sales, sharing, or targeted advertising where applicable;
Limit certain uses of sensitive personal information where applicable;
Manage non-essential cookie preferences;
Unsubscribe from marketing communications;
Withdraw consent where applicable; and
Exercise other privacy rights available under applicable federal, state, provincial, or territorial law.

To exercise a privacy right, contact:

Email:
info@bonnies-bags.com

Subject line:
Privacy Request

We may need to verify your identity before processing a request.

We will respond within the period required by applicable law.

Some information may need to be retained where required for legal, fraud-prevention, accounting, transaction, or dispute-resolution purposes.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

17. WITHDRAWING CONSENT AND CHANGING PREFERENCES

Where processing is based on your consent, you may withdraw that consent by contacting us or adjusting your cookie and marketing preferences.

Withdrawal of consent will not affect processing that occurred before consent was withdrawn.

In some circumstances, withdrawing consent or declining to provide information may prevent us from providing a requested service.

For example, we require certain personal information to:

Process a payment;
Prepare an order;
Deliver a product;
Issue a refund; or
Respond to an order-related request.

18. CHILDREN’S PRIVACY

Our website and products are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent where required by applicable law.

If you believe that a child has submitted personal information to us in circumstances where consent was required, please contact us so that we can review the matter and take appropriate action.